“As much as we must ask how much our patients understand about their illness, we must also ask ourselves how much we understand about our patients. Patients do not always remember what we say, but they will always remember the way we made them feel. “We need to do better at knowing what to say, how to say it, and when to say it if we want communication to truly work.”
This story is printed with permission from the blog Heart Sisters, created and run by Carolyn Thomas (for more information, please visit https://myheartsisters.org/). Carolyn is a patient and an advocate for women with heart disease, and in addition to her successful blog, she also recently authored the book “A Woman’s Guide to Living with Heart Disease” ( Johns Hopkins University Press, 2017).